Consumers across Bangladesh have recently reported unusually high electricity bills, with many noting that monthly charges have doubled or tripled. For those seeking redress, the Bangladesh Energy Regulatory Commission (BERC) serves as a primary forum for service-related complaints. Under the Bangladesh Energy Regulatory Commission Act, 2003, electricity distribution licensees are mandated to establish complaint centers to address grievances within seven days. Consumers may also pursue arbitration through the Commission under section 40 of the Act. BERC provides support via their hotline at +880255110308 and email at [email protected]. Additionally, the Power Division offers a centralized Grievance Redress System (GRS) accessible via the website https://www.grs.gov.bd or the hotline 16999. This platform allows citizens to lodge complaints regarding government services and track their resolution progress. Consumers may also contact their specific electricity distributors directly, including the Bangladesh Power Development Board, Dhaka Power Distribution Company Ltd, Dhaka Electricity Supply PLC, Bangladesh Rural Electrification Board, West Zone Power Distribution Company Ltd, and Northern Electricity Supply PLC, through their respective official websites and contact channels.

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